LAYBYS

If you wish to layby an item please email sales@shoeshu.com.au and our team will email you an invoice. We require a minimum $50 deposit and the balance payable within 90 days. You can make payments via PayPal, instore, or direct debit.

AFTERPAY

Shop Now, Pay Later with interest-free payments in 4 instalments over 6 weeks. You’ll pay the first instalment at time of purchase and the remainder every two weeks, with only fees for late payments. Available for retail orders within Australia only. Please visit www.afterpay.com.au for details.

ZIPPAY

With no deposit required & no interest charged this is an offer too good to refuse. Available for retail orders within Australia only. Please visit www.zippay.com.au for details.

BACK ORDER

This is when we may have sold out of an item & they are currently being made by our talented artisans so you can still purchase this item and as soon as the product is completed we will despatch it to you, the approximate time frame is 2 to 4 weeks.

CUSTOM ORDER

This is when we may no longer stock an item or we do not make it in a particular size or colour but we can liase with our artisans and organise a special custom order just for you. The approximate time frame for custom orders is 3 to 4 weeks. There are no returns on custom orders as this product has been especially made for you.

PRODUCT CARE

• Leather is natural and colour variations and marks in the hide are not considered faults. Leather is soft & breathable and this material will age naturally over time. Colour & texture will naturally fade & change showing the true beauty of leather and making each piece individual.
• The longevity of leather products & vegan leather products will depend on many different factors how often it is used, exposure to sunlight, humidity & moisture during use & while being stored. We recommend to store your products in a clean condition, in the dust bag that is provided in a cool dry place which is not affected by the elements so no direct sunlight or moisture.
• Do not leave shoes, bags or accessories in extreme heat like direct sunlight or in a hot car or exposed to water as this can damage your product. The natural elements can cause polyurethane to crack, leather will lose its natural oils & glues will deteriorate. If your purchase has been subject to water wipe down with a dry soft cloth and allow to dry naturally away from direct sunlight.
• Do your best to handle your products with clean hands & to maintain your products always use a clean damp soft cloth. Prior to cleaning & protecting your products we recommend to complete a small test patch in an inconspicuous place.

RETURNS

We aim to provide our customers with only the very best products with a high standard of quality as we want to make sure you love your purchase. However, if you have received an item with a defect we are happy to repair, replace or refund a faulty product as subject to the Australian Consumer Law. 

To facilitate a return, please email sales@shoeshu.com.au.

Items need to be returned within 14 days in original packaging, unworn and unused with original tags still attached. We are unable to accept shoes with dirty or marked soles. Products sealed for hygiene reasons (earrings, hair accessories etc) can only be returned if the seal is still intact so please make sure you love your purchase prior to opening . Please include a copy of your invoice with the reason for your return.

Please allow up to 7 days for your return to be processed & our team will contact you with a tracking number when your order has been despatched. Our team will use their discretion as to the issue of a refund, credit note, repair or replacement product will be issued. Refunds are processed within 7 days of receiving the return. All credit notes are valid for 3 months.

Please note that leather is a natural product and you will find variations in the colours and marks in the hide which is not considered faults but make each piece unique. Fair wear & tear is not covered by warranty. All repairs & shipping for purchases over 6 months old will be at the customers expense.

There are strictly no returns or exchanges on sales items. All items purchased on sale are final sale. This includes when discount codes are used. 

EXCHANGE

To exchange your item please email sales@shoeshu.com.au and if available we will hold your new request for 10 days (after 10 days it will automatically be taken off hold) so make sure you get your return back to us ASAP. You can directly exchange your product in store also.

GIFT CARDS

To purchase a gift card please email sales@shoeshu.com.au & we will organise this for you.